Frequently Asked Questions
Yes, we are based in Leeds, West Yorkshire UK
We offer a diverse range of Nigerian dishes, including Jollof rice, Egusi soup, moi moi, meat pie, puff puff, sausage rolls and more.
Standard individual pie weighs 120g, with a good balance between the pastry (56%) and filling (44%)
Standard canape/buffet size pie weighs 42g, with a good balance between the pastry (56%) and filling (44%)
All our meats (beef, chicken, goat, lamb) are sourced from Halal certified suppliers
We can adjust the strength of chili pepper in all our pies and rolls to suit individual dietary needs. Â Please notify us in the notes at the point of order and leave a contact number for us to confirm your specific requirements
      verbally
Yes, we prioritize authentic ingredients, and often source high-quality, authentic West African products either directly from West Africa or  locally from suppliers who source directly from West Africa to maintain the true flavours of our cuisines and to provide an authentic culinary experience.
Yes, we provide detailed allergen and nutritional information for many of our products. However, we are working on providing the nutritional information for some of our products. Please check the product descriptions for specific details.
We strive to accommodate your preferences. Please use the special instructions section during checkout to let us know about any allergies or dietary restrictions in the order notes or contact us directly for personalised requests.
Yes, we can create vegetarian and vegan options to cater to different dietary preferences.
Absolutely! We prioritize freshness, and our dishes are prepared to order. All our dishes are prepared with fresh, high-quality ingredients to ensure an
     authentic and delicious experience.
We prioritize food safety and follow strict hygiene standards in our kitchen. Our staffs are trained to maintain the highest levels of cleanliness.
Our team follows strict hygiene standards, and our thermal controlled packaging is designed to maintain the freshness and safety of your foods.
Our team follows strict hygiene standards, and our thermal controlled packaging is designed to maintain the freshness and safety of your foods.
Our food is carefully packaged to maintain freshness and quality during transit. We use eco-friendly packaging whenever possible.
Yes, all listed prices include applicable taxes.
We have a reasonable minimum order requirement for delivery.
Please check our website for specific details.
For dishes from other West African countries e.g. Ghanaian, Cameroonian etc, contact us so we can discuss your specific requirement.
Ordering is easy! Simply browse our menu, add items to your cart, and proceed to checkout. Follow the steps to complete your order.
We currently don’t offer take-away service
We encourage orders to be made well in advance via our website at least a week from when you require the food items (e.g. 7 days in advance and this excludes Saturdays, Sundays, and public holidays)
Once your order is confirmed you’ll receive a confirmation email with
     details.
Yes, we provide wholesale options. Please contact our team at nissifoodsenquiries@gmail.com for more information.
We accept various payment methods, including credit/debit cards and online payment gateways for a seamless and secure payment experience.
Unfortunately, modifications or cancellations may not be possible once the order is confirmed. Please double-check your order before finalising
Yes, we offer delivery services. Delivery days are Wednesdays, Thursdays, and Saturdays (by special request). Delivery times is usually by 1pm on the day of delivery.
Delivery charges may apply. The exact fees will be displayed during the checkout process.Â
Yes. Due to food health and safety standards and regulations, frozen foods must be transported using thermal control packaging. Delivery charges is separate to the costs of the food items.Â
We currently deliver to various locations across the UK
Unfortunately, we currently do not offer other specific scheduled delivery times outside of our current times of 1pm on the day of delivery. We aim to deliver your order promptly within this specified time.Â
Our delivery days are Wednesdays, Thursdays, and Saturdays (Special charges apply for Saturday delivery) We encourage orders to be made in advance via our website at least a week from when you require the food items. (e.g. 7 days in advance and this excludes Saturdays, Sundays, and public holidays)Â
We schedule deliveries to be by 1pm on our delivery days. Our delivery days are Wednesdays, Thursdays, and Saturdays (Special charges apply for Saturday delivery) We encourage orders to be made in advance via our website at least a week from when you require the food items. (e.g. 7 days in advance and this excludes Saturdays, Sundays, and public holidays)
Yes, once your order is dispatched, you will receive a tracking number via email. You can use this to monitor the status of your delivery.
Currently, we only ship dry products worldwide. We’re working on extending this to our frozen products in the future.Â
Keep an eye on our website and social media channels for updates on promotions, discounts, and special offers.Â
Yes, we value our loyal customers. Check our website for information on our loyalty program and how you can earn rewards with each order.
Absolutely! We provide catering services for events of all sizes. Please contact us in advance to discuss your specific requirements and preferences.
Yes, we do. Please kindly email – nissifoodsequiries@gmail.com to discuss your specific  requirements in detail.
A rough guide could be anything from between £25 -£30 for a two-course meal. Please note, this is only a guide. We advise that you email us at nissifoodsequiries@gmail.com to discuss your specific requirements in detail.
Yes, we do.Please kindly email – nissifoodsenquiries@gmail.com to discuss your specific requirements in detail.
Please kindly email – nissifoodsenquiries@gmail.com so we can email our event menu packages to you.
It depends on the location of your event.
If there’s an on-site, kitchen at your event venue, we would use that if it is available for us to use. If not, we would need to discuss with you to see what is feasible. Please kindly email – nissifoodsenquiries@gmail.com to discuss your specific requirements in detail.
Yes, we offer pop up food stalls for companies. Please kindly email – nissifoodsenquiries@gmail.com to discuss your specific requirements in detail.
If you encounter any issues with your order, please contact our customer
     support team immediately. We’re here to assist and ensure your
     satisfaction.
Contact our customer support immediately with photos of the issue, and we’ll work to resolve it promptly.
You can reach our customer support team through the “Contact Us” page on our website or via email at nissifoodsenquiries@gmail.com
We have a 14-day return policy for non-perishable items.
Perishable items cannot be returned due to food safety regulations.
If you have any issues with your order, please reach out to our customer support team, and we’ll be happy to assist you.
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